A simple case of user innovation
“And the only interesting thing that happened was, Juan Trippe was walked into this plywood mockup of the cockpit, and he didn’t care about that, but he turned around and looked at the space behind the cockpit, and I’ll never forget it, because he turned to his chief engineer, John Borger and said, “What is this space going to be used for?” And Borger made a hell of a mistake, he said, “This could be a good crew rest area.” And Juan Trippe just said, “This will be reserved for passengers!” And that’s what turned the upper deck into a very profitable part of the airplane.”
From the “father” of the 747 jet
September 15th, 2006 at 6:09 pm
Upperdeck is nice relativly quite and you dont have a lot of people around you. I am hoping for another upgrade next time
September 25th, 2006 at 9:24 am
The user in this case however being the CEO of the world’s largest airline company at the time. Somehow I think Mr Trippe would have gotten his point through in any innovation setup.